This Privacy Policy explains how Malabar Ayurveda (“we”, “us” or “our”) collects, uses and protects information when you use our website or contact us. By using our website or submitting an enquiry, you agree to the practices described here.
Information we collect
We may collect the following information:
- Name
- Phone number
- Email address
- Appointment information (such as preferred date, time and service)
- Enquiry details and any message you choose to send us
- Website usage data and, where enabled, analytics data
We only collect the information you provide to us or that is generated automatically when you use the website.
How we use your information
We use the information for purposes including:
- Managing and responding to appointment requests
- Responding to enquiries and providing customer support
- Communicating with you at your request (for example, by phone, email or WhatsApp)
- Improving the website experience
- Understanding website usage through analytics, where enabled
Third-party services
We may use third-party services to operate the website and communicate with you. Where used, these may include:
- Google Analytics (website analytics), where enabled
- Google Search Console (search performance), where enabled
- Google Maps (to display our location)
- WhatsApp (for messaging at your request)
- Our website hosting provider
- A form or email service used to receive appointment and enquiry submissions
These services may process limited information in accordance with their own privacy policies. We do not sell your personal information.
Cookies and analytics
Where analytics are enabled, cookies or similar technologies may be used to understand how visitors use the website. You can control cookies through your browser settings. Analytics do not load unless configured.
Data retention
We retain appointment and enquiry information for as long as necessary to respond to your request and for reasonable record-keeping, after which it is deleted or anonymised.
Data security
We take reasonable measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law. To make a request, contact us using the details below.
Children's privacy
Our website is intended for a general audience. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
External links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised.
Contact us
For any privacy-related questions or requests, contact us at malabarayurvedhahospital@gmail.com or +91 94972 06878.